Privacy policy

1. Area of collecting data

– Customers, who connect us by online platforms or sending the contact form in our website, can be required information as Name, Email, Phone number… These data of customers providing us is used to help us support, connect and exchange information in service providing.

– Customers have the right to choose whether or not to provide these information. If you choose to provide information by continuing to use the online support tools and/or filling in the information form on the website, we understand that you allow us to use the information according to the purpose and scope stated in this privacy policy.

– Customers are responsible for noticing the website about illegal using, abusing, violating Privacy Policy of third parties to have a suitable solution.

2. Use of Data

The website uses these collected data for purposes:

– Provide services and utilities to customers based on the needs and habits of customers accessing the website

– Send announcements about information discussion between customers and website.

– Connect and solve special cases with customers.

– Do not use personal data outside confirmation purposes and connecting about the transaction at AEON MALL Ha Dong.

– In law required cases: we are responsible for providing customers’ personal data when competent authorities require according to the law.

3. Time of data saving

Customers’ personal data will be saved until there is erasing requirement. All personal data will be securely saved on server.

4. Address of personal data collection organization


Address: 3rd Floor, Eastern Office, AEONMALL Long Bien, No. 27 Co Linh Road, Long Bien ward, Long Bien district, Hanoi city

Hotline: 024 3944 9815 (ext. 182)



5. Tools and methods to reach and edit personal data

– Customers have the right to request us to update or delete their personal data on server.

– Customers have the right to complain to When receiving these complains, we will re-confirm the information. In case the complaining is true, following levels of seriousness, will give the solution to solve in time.

6. Data privacy commitment

– Customers’ personal data on the website will be committed completely secure following the personal data privacy policy of the website. Collecting and using data of each customer will only be made after customers agree except there will other law regulations.

– Do not use, transfer, provide or reveal to any third party about customers’ personal data without permission from customers.

– In case our server is attacked by hackers, which leads to the leak of customers personal data, are responsible for announcing to appropriate authorities to investigate in-time and announcing to customers. management board require individuals/ organizations to provide related personal information when you connect us like name, address, phone number,… and be responsible for this information. management board is not responsible for and solve any complaining about customer benefit in case customers’ personal information providing is not correct.